Chapel Hill, NC (PRWEB) October 17, 2014
Matt Zemon, chairman of jobs4america, has announced the appointment of Jack Wilkie as president of the non-profit association dedicated to advancing the creation of contact center jobs in the United States. Wilkie was previously chief marketing officer for Dialog Direct, a marketing and customer experience solutions company headquartered in Highland Park, Michigan.
“The U.S. based contact center industry is growing and companies that previously outsourced customer service off-shore are coming home,” said Zemon who is also CEO of American Support a domestic customer experience center in Chapel Hill, North Carolina. “The trend to off-shore is over based upon advances in technology, changes in international market conditions, and the need for companies to have representatives who can truly mirror their brands. We have made tremendous strides the past two years in advocating the benefits of U.S. customer service and exceeded our goal of creating 100,000 customer service jobs in the U.S. during that time period.”
Prior to his work with Dialog Direct Wilkie was previously SVP of Sales and Marketing for Krause Gentle Corporation. Prior to that, he was VP of National Franchise and Communications for 7-Eleven, Inc. Wilkie also held executive marketing positions with AAMCO and The Franklin Mint.
Active in the arts, education and human services, Wilkie has held volunteer leadership positions with Southern Methodist University, The Gerald R. Ford Foundation, The Wellness Community, International Franchise Association, Education is Freedom, American Red Cross and University of Texas. Jack is currently the Chapter President of the South Central Chapter of PACE.
A native of Chicago, Wilkie earned a bachelor’s degree in Finance and Marketing from Northern Illinois University.
“Jack Wilkie’s volunteer leadership role with jobs4america from our founding, coupled with his marketing, public affairs, and industry expertise makes him a natural fit for this newly created position,” added Zemon.
About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first two years jobs4america was able to create over 176,000 new US based contact center jobs, exceeding their original 100,000 job goal. jobs4america advocates the value of U.S. based workers to enhance both customer experiences and the U.S. economy. jobs4america’s current goal is to create another 100,000 new U.S. based contact center jobs by December 31, 2015.
jobs4america invites like-minded companies, big and small, to join in our goal of creating US based jobs.
About Site Selection Group, LLC:
Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at http://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565
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